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Strong Track’s a hero; as good as sail-makers, spar-builders and sailors say.
Mr. Strong, This is a long overdue letter to tell you how much I appreciate the special considerations you made for us regarding the Tides Marine Strong Track. You may recall that your gift was arranged by Robert Quates, formally the Chief Engineer at Charleston...
Vessel sailing from Mexico to French Polynesia saved by quick shipping.
Hi Dennis, I wanted to follow-up with a big thank you. You may recall that I contacted you while I was sailing from Mexico to French Polynesia about a failing track. We are in Papeete, Tahiti, now and just finished installing the new track that you shipped us. It...
Strong Track keeps our mainsail dependable and I trust it.
Sailing Vessel “Carlyn” is a 61ft yawl, built in 1996 and designed and built by the Scarano Brothers in Albany, NY. She has been sailing her entire life here in the Salish Sea of Washington State and in the Inside Passage of British Columbia. We sail with...
Outstanding support–this is what customer service is supposed to look like.
Hi Kesha, It was a pleasure meeting you today. I wanted to take a moment and thank Tides Marine and in particular Dennis for his outstanding support. When the Shaft Seal went out on my Sea Ray, I didn’t know what I had or where to turn. I sent a picture to...
You saved the day and our vacation by going the extra mile in our time of need.
Attention Jeff Strong, I want to get a message to you and your staff of how much I appreciate how John Edson saved the day and vacation for us by figuring out which shaft seal assembly and parts I needed. I needed to fix my severe leak that flared up while on a...
Customer support available on New Year’s Eve exceeded any expectation.
Dear Sirs, On December 31st 2003 while navigating the Florida Keys, I discovered that due to the boat builder’s improper installation of the water cooling system, your dripless seals were forced to operate at high speed and for an extended period of time without...