Customer support available on New Year’s Eve exceeded any expectation.

Dear Sirs,

On December 31st 2003 while navigating the Florida Keys, I discovered that due to the boat builder’s improper installation of the water cooling system, your dripless seals were forced to operate at high speed and for an extended period of time without any form of cooling or lubrication.

Following this event, I would like to report and congratulate you for the following: Your seals did operate at high speed for an extended period of time totaling at least 15 hours of which, 2 periods of 4 hours each of continuous operation without any form of cooling. In spite of this, and in spite of the seals being badly damaged, there was no significant amount of leakage from either of the 2 seals.

Your customer support was readily available and promptly responded on New Years Eve! The promptness and competency of your customer support exceeded any expectation.

As a vessel owner, I feel that your company should receive the recognition it well deserves.

Yours truly,
Raul N.

Read what satisfied customers have to say about Tides Marine

We wouldn’t raise our reef or mainsail without Tides Marine.

Jeff, For 48,000 nautical miles, over thirteen years of world sailing, we have relied on Tides Marine SailTrack and Slide Systems. From heaving-to in South Pacific gales, beating south to New Zealand, to 28 days of steady tradewind sailing across the Atlantic Ocean –...

The Tides Marine sail track is “magic.” Enough said.

Crazy Partner just installed a new sail track from Tides Marine. Bahamian Racing Sloops start at anchor with sails down, so sail track makes a huge difference in getting away fast from the starting line. At the February 2020 Farmers Cay Regatta, Crazy Partner jumped...

Exceptionally helpful; tracked down cause and delivered remedy.

When I recently bought a "new to me" yacht, it was fitted with a tides marine series one shaft seal. After some work done to rectify shaft alignment issues, the seal developed a leak. The cause was not obvious but the people at Tides Marine were exceptionally helpful....

20 flawless years in, zero failure after 45,000 operating hours.

I have used the Tides Marine rudder dripless seal on my commercial fishing vessel in Alaska for 20 years and 45,000 hrs of operations without failure. Just ordered a new one to bring everything back up to new specs and look forward to another 20 yrs of flawless...

There is no comparison to the old track I used to use.

I sailed with Tides Marine Track on my Class-A sloop “Red Stripe” in Best of the Best Regatta in Nassau, December 2018. On the track from Tides Marine... the difference is like night and day. It is absolutely perfect. I enjoy it so much and thanks to Tides Marine for...

Very impressive. Quick response and the issue resolved ASAP!

My Tides Marine track was installed in 2003 on our high performance, home built cat. Over the years, it has served us and the previous owner well with our 450 sq ft High Aspect main on a 43 foot wingmast. The large full battened fathead main slides up and down easily....

Strong Track keeps our mainsail dependable and I trust it.

Sailing Vessel "Carlyn" is a 61ft yawl, built in 1996 and designed and built by the Scarano Brothers in Albany, NY. She has been sailing her entire life here in the Salish Sea of Washington State and in the Inside Passage of British Columbia. We sail with children,...

18 years and 10,000 hours on my seal: thanks for the dry bilge.

Hi Dennis and thank you. Here is an update on my Tides Marine dripless shaft seal. So 18 years and 10,000 engine hours ago I got my first Tides Shaft seal. We are on our second one now, and I noticed for the first time that there was a little leak, a little salt on...

With gratitude for your generosity, professionalism, and staff.

Tides Marine, Thank you for donating the SailTrack system for “Ithaka,” our new Swan 441. Ithaka is the flagship of the Washington Yacht Club. Getting the mast usable for sailing was the key obstacle in getting this boat usable for our students and members. Your...

Excellent service and a firm that stands behind their products.

Dear Dennis, You will recall that we had correspondence last year with respect to a Strong Shaft Seal that refused to seal completely. You sent me a new unit, which I was unable to install until this spring. I wrote to you on May 13th that I had installed the seal and...

Sail that sets beautifully, and service to be proud of.

Dear Tides Marine, In 2010 we had a Tides Marine sail slide/track system installed in Fort Lauderdale. We now cruise the West Coast of Mexico and love the system. We use a sail cradle, with lazy jacks and let me tell you when we drop the main stand back. It comes...

A stand-out in customer service, an experience not often found.

Jeff, My name is Jeff Stack and I run a small custom sailboat service company out of Chicago (Chicago Marine Group LLC). My company takes on the projects that many of the boat yards do not want to tackle; cutlass bearings, installing davits, re-power & gen-set...

Need assistance with a product?

We're here to help.

CONTACT US
0
YOUR CART
  • No products in the cart.
Subtotal:
$0.00
CHECKOUT