Since 1991, Tides Marine has provided essential marine components to the marine industry. At Tides, providing excellent customer service is our no. 1 priority and we proudly manufacture our Shaft Seals, Rudder Bearings and Sail Track in Deerfield Beach, Florida. Our products improve vessel performance and reliability, solve unique system issues, reduce the need for scheduled maintenance and provide worry-free, long-term boating enjoyment. We are the US Master Distributor for MATE-USA Pumps, Horns & Rubrail as well as Super Stainless, a gel based, non-abrasive, stainless steel cleaning agent.
When ordering a part from Tides Marine, if it is a Non-Standard Part, then you as the Customer are responsible for the part that you ordered unless you cancel the order within 12 hours of the time of placing your order.
Once the initial 12 hours has passed, you will be charged for the part unless production of that part has not been started. You will have to call Tides Marine and speak with your Sales Person to find out if the part has been sent to the Production Floor.
SAILTRACK is exempt from this Policy. You will be charged a 15% RE-STOCKING Fee on any SailTrack that is returned.